I recently took my 2023 Chevy Silverado to Lansbury Chevrolet due to persistent engine warning lights. The service team conducted a diagnostic check and informed me that I could take the truck home while they awaited the necessary part. They assured me they would call once the part arrived.
Two weeks passed, and I hadn't received any updates. Concerned, I decided to reach out to them. To my surprise, they couldn't locate my order in their system and suggested I bring the truck back for further diagnostics.
This back-and-forth added another seven days to my wait time for repairs. During this frustrating period, I was effectively grounded without a reliable vehicle. Unfortunately, I never received an apology for the inconvenience caused by their oversight and delays.